Approved by Order of the CEO
of DataLine, OOO, Yuri Samoylov
No. 2016/ 01-29-1 on January 29, 2016

PAID SERVICES AGREEMENT

June 20, 2021, Moscow

The Limited Liability Company DataLine, hereinafter referred to as the "Contractor", represented by CEO Yuri Vladimirovich Samoylov, acting under the Charter, proposes that the Internet user , (hereinafter referred to as the Customer), registered on the website of the Contractor located on the Internet at the following address www.cloudlite.ru and who accepts the terms of this Agreement, enter into this Agreement as follows:

TERMS AND DEFINITIONS

Agreement offer - a public offer in accordance with Article 437 of the Civil Code of the Russian Federation.

Customer - a private individual having legal capacity in accordance with Russian law, who is recognized as a participant of civil-law relations, or a legal person registered in accordance with Russian legislation, or an individual entrepreneur, registered in accordance with Russian law.

Technological services - services in the field of computer and telecommunication technologies, provided by the Contractor to the Customer. The services consist of Subscription services.

Cloud resources - computing resources or services of the Contractor located on its technological platform. The composition and configuration of the resources, services of the Contractor are given in Appendix No. 2.

Subscription services - standard service package which is provided continuously. The services are provided on an ongoing basis throughout the term of the Agreement, in accordance with the Customer tariff plan.

Tariff plan - standard rates from the tariff list or set of parameters and services selected by the Customer, which are listed in Appendix 2 "Cost of services" and at www.cloudlite.ru.

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Information System (hereinafter referred to as IS) - a set of software applications and content, which have useful functions that fulfil Customer requirements. It may be the property of the Customer or made available to him or her by the Contractor on the basis of a separate Agreement signed by the Parties.

Confidential information represents all information that is not publicly available, provided by one Party to the other in connection with this Agreement, except any information that the Party defines as non-confidential and which is not confidential in accordance with applicable Russian legislation.

Reporting period means one month.

Business day means a day officially considered this year as a working day in the Russian Federation in the five-day working week.

Level of service - the service quality parameters. They are described in the Service Level Agreement to be approved by the Parties in the form of Appendix No. 1 to the Agreement, which is an integral part of the Agreement (hereinafter referred to as the Service Level Agreement).

Service delivery stage - a stage in which the obligations under the Agreement are fulfilled, including the completion of the reporting period, the completion of the Services rendered under the Agreement.

Website - the website of the Contractor, a public resource that all Internet users can access, which is located at www.cloudlite.ru.

Personal Account - the Personal Account (PA) of the Customer.

UTD - Universal transfer document, a primary Contractor accounting document.

Subscription fee - determined by the selected Customer tariff plan and/or selected services from the Contractor. The Subscription fee is charged at the time of payment of the tariff and/or services ordered for each month of use of the tariff and/or services.

Dashboard - the interface for accessing services: account management, payment, corporate loyalty points, order fulfilment, customer support departments, etc. Available after the Customer becomes a user by signing up at https://myvdc.cloudlite.ru.

VDC - (Virtual Data Center) - A service in which the user is provided with a virtual infrastructure (cloud resources, virtual machines).

VDS - (Virtual Dedicated Server) is one virtual machine (VM).

Virtual machine (VM) - resource pool (vCPU, vRAM, vHD, network) emulating the hardware of the computer.

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VDS (Virtual Dedicated Server) s one virtual machine (VM).

  1. SUBJECT OF THE AGREEMENT
    1. The Contractor renders the Customer technological services so as to provide access to the cloud resources (hereinafter referred to as the Services), and the Customer undertakes to accept and pay for services to the amount and within the time limits under this Agreement and Appendices, which are an integral part of it thereof.
    2. A description of the Services, a list of the Services and their cost are published on the Contractor website at www.cloudlite.ru
    3. The Agreement is a public offer in accordance with Article 437 of the Civil Code of the Russian Federation and covers the relations between the Contractor and the Customer relating to the Services provided by the site www.cloudlite.ru, as well as to relations connected with the rights of third parties who are not parties to the Agreement and whose rights and legal interests may be affected by the actions of the User. It is deemed that the Customer fully and unconditionally accepts this Agreement, in accordance with Art. 438 of the Civil Code of the Russian Federation (the acceptance of the offer), when the first payment of the selected tariff is made by the Customer to the Contractor.
  1. RIGHTS AND OBLIGATIONS OF THE PARTIES
    1. Rights of the Contractor
      1. Independently determine the number of specialists and their work schedule, the amount of computing resources, software, and other resources necessary to provide the Services. If necessary, the Contractor has the right to involve third parties to assist in the execution of the obligations under this Agreement, and the Contractor is fully responsible to the Customer for the actions of third parties.
      2. Unilaterally change the prices for the Services it provides with the mandatory notification of the Customer in writing within a period of not less than ten (10) calendar days prior to the entry into force of the new prices. If the Customer does not reject the new prices in the given time period, it is deemed that the Customer gives consent to these changes.
      3. In case of late payment by the Customer or any other failure to perform or improper performance by the Customer of his or her obligations under this Agreement to suspend the provision of the Services.
    2. Rights of the Customer
      1. Order the Services from the Contractor in accordance with Appendix 2 - Cost of Services.
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    1. Obligations of the Contractor
      1. Provide the Customer with the Services to the extent and within the time limits provided for in this Agreement.
      2. Keep a record of resources used and payment made by the Customer for the Services provided in accordance with the Specifications and cost of the Services.
      3. Provide Customer access to information on the Customer’s Personal Account.
      4. Provide round-the-clock storage, maintenance and monitoring of the performance of the equipment that hosts the Customer resources during the entire term of the Agreement.
      5. Notify the Customer about any hacking attempts on the Customer VDC and/or VDS (VPS), if the Contractor was required to take special action to deflect the attempts.
      6. In the case of the provision by the Customer to the Contractor of account information to access cloud resources, to ensure the confidentiality of such information in accordance with para. 13 of this Agreement.
      7. Provide the Customer with a unique username and password allowing him or her to manage orders on the Contractor website. This information is sent to the e-mail address of the Customer after registration.
      8. Provide the necessary data to connect to the Service and configure the software.
      9. Provide the Customer round-the-clock support by e-mail (receipt and registration of tickets).
      10. Provide Customer support by phone on weekdays from 10.00 to 18.30 Moscow time (receipt, registration and resolution of tickets).
      11. The Service does not include the receipt and transfer of Customer e-mails to the Contractor office, configuration or diagnosis of the personal computer, modem or software of the Customer, both in the Contractor office and at the workplace of the Customer, as well as Internet skills training.
    2. Obligations of the Customer
      1. Request the Services on the website of the Contractor from his or her workplace. Fill in all the fields on the order form with correct information. The Contractor is not responsible for any consequences arising from the entry of incorrect information. In the event of the requirement to authenticate the identity of the Customer, provide all the data requested by the Contractor to carry out such a check.
      2. Pay for the Contractor Services to the amount and within the timeframes herein.
      3. Independently monitor the state of his or her Personal Account.
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      1. Keep any relevant financial documents confirming the Service payment.
      2. Independently monitor compliance with netiquette. In turn, the Contractor takes no action in respect of Customer client violations revealed earlier than 24 hours after they are discovered.
      3. When using the Services comply with the requirements of current Russian and international law, and not post on the site illegal material (pornography, the promotion of inter-ethnic or inter-racial strife, terrorism, drugs, etc.), violate copyright or any other related rights of third parties.
      4. Sign the universal transfer document of the Services provided and send it to the Contractor within three (3) business days of its receipt. In case of disagreement send the Contractor a reasoned refusal to sign the UTD. In the case of non-receipt of the signed UTD or a reasoned refusal to sign the UTD within 5 (five) working days, it is considered that the Services provided meet the requirements of the Agreement and are accepted by the Customer (user) in full, as evidenced by the UTD, which was signed by the Contractor.
      5. Provide the Contractor in the agreed time any technical and organizational materials, documents and information requested by the Contractor to render the Services.
      6. In the case the Contractor provides access to account information, ensure its confidentiality in accordance with article. 13 of this Agreement.
      7. Assist in the work of the representatives of the Contractor, including the participation of experts and responsible persons of the Customer and/or his or her representatives in negotiations with representatives of the Contractor, coordination, approval and acceptance of the results of the Services.
  1. THE SCOPE, PROCEDURE AND TIMEFRAMES OF THE SERVICES
    1. The scope of the Subscription services is determined on the basis of the selected Customer tariff plan and the list of additional Services, and is specified in Appendix no. 2 - Cost of services, which is an integral part of the Agreement.
    2. Data backup service.
      1. At the request of the Customer, the Contractor provides backup service for virtual machines selected by the Customer.
      2. Backup is performed according to the backup policy, as given in Appendix No. 4
      3. VM Recovery is carried out by the Contractor at the request of the Customer, in accordance with the rules given in Appendix No. 4.
    3. The Customer selects the required Service and sends to the Contractor a Service request form in the form provided on the website. On the basis of the form received the Contractor invoices the Customer for the selected Service.
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    1. The order of rendering of ONLYOFFICE ™ services is set out in Appendix No. 5 "ONLYOFFICE™ Terms of Service (SaaS version)", posted on the website of the Contractor. Customer must use ONLYOFFICE ™ service in accordance with Appendix No. 5 "ONLYOFFICE™ Terms of Service (SaaS version)".
    2. The Services are provided to the Customer during the entire term of the Agreement, subject to the Customer maintaining a positive balance on his or her personal account (hereinafter PA).
    3. The date on which the Subscription services under the Agreement are initially provided is deemed the date of payment by the Customer for the Subscription services.
    4. In the case of a lack of funds on the Personal Account of the Customer the VDC and/or VDS (VPS) Services may be temporarily blocked by the Contractor.
    5. If within 4 (four) calendar days the Customer fails to make payment for the VDC and/or VDS (VPS) Service, the Contractor is entitled to remove the Customer’s data.
    6. The Customer’s VM backup Service may be temporarily blocked by the Contractor if there are insufficient funds on the Personal Account of the Customer.
    7. If within 14 (fourteen) calendar days the Customer fails to make payment for the VM backup Service, the Contractor is entitled to delete all Customer VM backups.
  1. COST OF SERVICES
    1. The tariffs and Services are listed in Appendix No. 2 - Cost of Services, which is an integral part of the Agreement.
    2. The cost of the actual Services provided by the Contractor is calculated only on the basis of data on resources used as recorded by the Contractor, and already includes 20% VAT.
  2. PAYMENT PROCEDURE AND TERMS
    1. All prices under this Agreement are given in Russian rubles. The monthly cost of the Services is determined in Russian rubles on the date the Customer is invoiced. Invoices are issued in Russian rubles. All payments under this Agreement are made in non-cash form in Russian rubles. The date of payment is deemed the date the funds are credited to the account of the Contractor. The Customer can make the payment using the international payment systems in real time on the website, or by other means. A copy of the payment order with a bank stamp, sent to the Contractor by fax, email or other method, is deemed proof of payment.
    2. Settlements between the Parties in respect of additional payments or refunds are made on the basis of the bilateral accounts reconciliation statement and the invoice issued no later than 5 (five) working days from the date of signing by the Parties of the accounts reconciliation statement.
    3. All payments under this Agreement are made by the Customer in his or her Dashboard to the Contractor account details specified in Article 19 of this Agreement. All costs associated with the transfer of funds to the account of the Contractor are assumed by the Customer.
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    1. Payment for Subscription services are made in advance by the Customer payment to the amount of 100% (one hundred percent) of the cost of the Subscription service billing period.
    2. In case of change in the Service tariffs under this Agreement, any previously made Customer payment for these Services is not recalculated according to the new tariffs during the reporting period. In this case, the Services are considered paid for the reporting period, and the Contractor undertakes to provide them in accordance with the terms of this Agreement.
    3. Payment is made in a time period, which is calculated in days, unless otherwise provided in Appendix No. 2. The minimum period for which payment is made is one day, unless otherwise provided in Appendix No. 2. The Subscription fee is a fixed fee and is paid by the Customer, regardless of whether he or she uses the Service.
    4. Only the Customer is responsible for the accuracy of any payments.
    5. Customer refunds are performed by the Contractor within 30 (thirty) business days from the date of receipt of the request in the cases specified in the Agreement sub-section 16.8. If the Customer received free gifts and bonuses with his or her order, they are deducted from the amount refunded to the amount equivalent to the value of the free gifts and bonuses received.
  1. COORDINATION ARRANGEMENTS BETWEEN THE PARTIES
    1. The cooperation between the Parties while the Services are being rendered, the procedures and methods for the parties to exchange information and documents are determined by the Coordination Arrangements between the Parties (Appendix No. 3 to this Agreement), and the terms of this Agreement.
  2. PROCEDURE FOR THE DELIVERY AND ACCEPTANCE OF SERVICES
    1. At the end of each month of Service delivery, within five (5) business days the Contractor forwards the Customer to his or her dashboard to review a copy of the corresponding UTD dating back to the last day in which this stage of the Services were rendered.
    2. The Service is considered to be provided in full and with the appropriate quality, if within 5 (five) days from the date of issuing the UTD, the Contractor does not receive a written reasoned rejection of the acceptance of this stage of the Services.
    3. If the Customer submits a reasoned rejection to accept the Services, the Parties, within ten (10) calendar days, draw up a jointly agreed report with a list of the required alterations and deadlines for their implementation. These alterations are made by and at the expense of the Contractor. A repeated delivery and acceptance of Services is performed by the Customer in accordance with this Agreement.
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  1. SPECIAL TERMS AND CONDITIONS
    1. The Contractor is entitled to suspend the provision of the Services in the following cases:
      1. In the case of non-payment or incomplete payment - until full payment is made.
      2. In the event of force majeure circumstances, which impede the quality provision of the Services to the Customer - until said circumstances no longer apply.
      3. If the use by the Customer of the Services may cause damage to the Contractor and/or cause the failure of hardware and software of the Contractor and third parties.
      4. The Customer uses the Services provided by the Contractor for any unlawful purpose, including, but not limited to, the violation of intellectual property rights, exclusive rights, patents, copyrights, related or any other legally protected rights of the Contractor and third parties;
      5. If the Customer performs any illegal activities, including, but not limited to, receiving, copying, using, sending, publicising, transferring, reproducing, or distributing any data or information protected by the legislation of the Russian Federation in any way, or performs any other actions, including using, copying and distributing software and/or other protected intellectual property, materials, information, or data, including those obtained through the Service if the Customer did not receive prior written consent of the copyright owner to perform these actions, and which violates copyrights, exclusive or any other rights of the holder.
      6. If the Customer disseminates and/or publicizes any information that is contrary to the requirements of Russian legislation, the provisions of the license of the Ministry of Communications of the Russian Federation (Ministry of Information Technologies and Communications of the Russian Federation), international law, and which violates the rights of third parties.
      7. If the Customer sends via the Internet any information which is contrary to the requirements of Russian legislation or international law. The term sending implies mass mailing of multiple emails to multiple recipients and multiple mailing to one recipient, and the use of details (web pages, e-mails) located on the Contractor servers when performing such actions through another provider. The term messages implies e-mails, ICQ, and other similar means of information exchange.
      8. If the Customer publishes, copies or disseminating any information or software which contains computer virus codes or other such components.
      9. If the Contractor receives a legal order of the termination of Services from any state regulatory or other competent authority and until the termination of the order.
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      1. If the Contractor is ordered by a responsible representative of the Customer to suspend the provision of Services. The Services are suspended until such time as indicated in the order, or until the authorized representative of the Customer cancels it.
    1. The time the Services are suspended on the grounds specified in Article 9.1 of this Agreement, is not considered a break in Service delivery and can not be regarded as a breach by the Contractor of its obligations under this Agreement and its Appendices hereto.
    2. The suspension of the Services and/or disabling of the Customer software or hardware lasts until the Customer fulfils the requirements of the Contractor to remedy the violations specified in Article 9.1. The suspension of the Services does not release the Customer from his or her obligations under this Agreement, including the obligation to make monthly payments.
    3. In case of violation of the rules of the trial period given on the website www.cloudlite.ru, the Contractor is entitled to stop the testing equipment designated for the Customer in the future (or something similar, on the basis of your business terminology).
  1. LIABILITY OF THE PARTIES
    1. General provisions
      1. For non-performance or improper performance of the obligations under this Agreement, the parties bear responsibility in accordance with Russian legislation, the present Agreement and Appendices hereto.
      2. Each Party is solely responsible for compliance with licensing legislation in respect of the hardware and software used by staff members.
      3. None of the Parties under any circumstances are liable to the other Party for any "indirect" losses, which include, but are not limited to, loss of income, profits, anticipated savings, business or reputation.
      4. The Customer and Contractor are responsible to each other for the validity, accuracy and completeness of the specifications, documents, data and other information sent to each other. If one of the Parties uses false or incomplete information provided by the other Party, the Party which has received the information is not liable for the consequences of its actions on the basis of the false information provided.
      5. The maximum Contractor liability for improper provision of the Services under this Agreement is set at the amount paid by the Customer for the provision of the respective Services under the Agreement, during the reporting period in which the Services were rendered improperly.
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    1. Liability of the Customer
      1. The Customer is liable to third parties if any claims are presented by such third parties, who entered into an Agreement for Services with the Customer, which are partly or fully rendered by the Customer using the Services of the Contractor.
      2. The Customer is responsible for observing the rights of the Contractor and third parties to intellectual property, exclusive rights, patent, copyright, or other related rights protected by law. If the Contractor is presented any claims from third parties which are the fault of the Customer and which arise from a breach by the Customer of intellectual property, exclusive rights, patent, copyright, or other related rights protected by law, the Customer undertakes to accept these claims and reimburse the Contractor for all losses and expenses incurred by the Contractor in connection with the violation of the rights, and at his or her own expense and risk to take immediate action to resolve the reported claims.
      3. The Customer is fully responsible for the security of his or her account details and for any losses or other damage that may occur due to the unauthorized use of this information. In the event of loss, unauthorized access to user data, or the possibility of such a situation arising, the Customer is entitled to request the Contractor to change the account details. In this case, the Contractor in consultation with the Customer blocks access to the account details of the Customer. The time frame of this block is additionally agreed on by the Parties. This Contrator is not responsible for notifying any third parties about the temporary suspension of Customer access to information system and for any consequences resulting from such non-notification.
      4. If the Contractor bank details change, from the time the new details are published on the website of the Contractor and a notification is sent to the contact e-mail address of the Customer, he or she is solely responsible for any payments made according to the old bank details.
      5. When the Customer uses the VDS (VPS) Service, it is forbidden to replace the IP address that is allocated to the VDS (VPS) management platform with any other, or to add an additional IP address to the OS. The VPS can be deactivated is this is violated.
    2. Liability of the Contractor
      1. The Contractor does not control the content of information stored, published or disseminated by the Customer when using the Services provided, and assumes no liability for the accuracy, quality and content of such information.
      2. The Contractor is not liable for the violation by the Customer of any third party rights, including, but not limited to, the violation by the Customer of intellectual property, exclusive rights, patent, copyright, or other related rights protected by law, including violations committed when using the Services provided by the Contractor.
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      1. The Contractor is not liable for the quality of public communication channels through which the Customer accesses the Service, and does not guarantee that it will receive Customer mail from remote networks, whose address has been added to the list of networks from which the Contractor mail delivery program does not receive mails.
      2. The Contractor is not liable for any failures in the telecommunications networks that are not under the control of the Contractor in accordance with the Service Level Agreement.
      3. The Contractor is not a defendant or respondent regarding any obligations or costs associated with the violation of the provisions of this Agreement by the Customer or by third parties using the details of the Customer, or associated with the use of the Internet by the Customer via the Contractor Services, or associated with the placement or transfer of any message, information, software or other materials on the Internet by the Customer or other persons using his or her details.
  1. FORCE MAJEURE
    1. In the event of force majeure circumstances (natural disasters, earthquakes, floods, fires, and other force majeure circumstances), the Contractor and the Customer are freed from any failure to perform his or her obligations hereunder. The Party affected by the circumstances notifies the other Party about the events within three (3) calendar days from the date of occurrence of such circumstances.
    2. The Party who has suffered losses due to force majeure circumstances due to the failure of the other Party to fulfil its obligations or suspension of its obligations, may request from the Party which has been subject to force majeure circumstances a document confirming the scale of the events, as well as their impact on the activities of the affected Party.
    3. In the event of force majeure circumstances, the obligations under this Agreement are extended for the duration of such circumstances.
    4. In the case of the force majeure circumstances lasting more than three (3) months, the Customer or the Contractor may terminate this Agreement after payment is made for the actual implementation of commitments.
  2. DISPUTE RESOLUTION
    1. If one of the Parties has valid claims to the other Party regarding the implementation of the commitments under the Agreement, then a designated person from the Party sets out the nature of the claims in writing. An authorized representative of the other Party is obliged to provide a response to the claim within 10 (ten) business days from the date of receipt of the claim.
    2. Disputes and disagreements arising hereunder or in connection with it shall be settled by the Parties, primarily through negotiation or conclusion of additional agreements.
    3. Any unresolved disputes shall be examined by the Arbitration Court of Moscow.
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    1. A party who intends to refer the matter to the Arbitration Court, shall notify the other Party, with the subject of the dispute, in writing no later than fourteen (14) calendar days prior to filing the lawsuit in the Moscow Arbitration Court.
  1. CONFIDENTIALITY
    1. Each Party shall keep confidential all confidential information disclosed to it by the other Party. This confidentiality applies to any confidential information received by the other Party verbally, in writing, electronically, or in any other form, when providing the Services under this Agreement, and information on the organizational structure, documents and materials on the execution of this Agreement, the commercial aspects of this Agreement, market, technical development plans or any other information that is confidential for the Parties.
    2. The parties are responsible for the unauthorized disclosure and use of any confidential information. Each Party undertakes to observe in relation to confidential information the high degree of caution that he or she observes with respect to his or her own confidential information of similar importance.
    3. The following cases are not a violation of this paragraph:
      • Disclosure of information for which the other Party has given written authorization;
      • Disclosure of information on the legitimate request of the competent state authorities in accordance with applicable Russian legislation or by a competent court;
      • Disclosure of information to a regulatory body, expert or arbitrator appointed in accordance with the provisions of this Agreement, to the extent that such disclosure is required by law;
      • Disclosure of information to financial or professional advisers by the disclosing Party, provided that they undertake to maintain the confidentiality of this information in writing.
    4. The Parties undertake to use the confidential information provided to each other solely to implement the commitments under this Agreement, and not to the detriment of the other Party.
    5. Confidentiality of information is maintained by both Parties after the expiration or termination of this Agreement within 24 (twenty four) calendar months.
  2. INTELLECTUAL PROPERTY RIGHTS
    1. Nothing in this Agreement shall be interpreted as the provision of intellectual property rights or the assignment of intellectual property rights to one Party or the other Party.
    2. Each Party shall be solely responsible for any losses, damages or expenses incurred by him or her associated with the violation of third party intellectual property rights in the course of the execution of this Agreement.
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  1. PERSONAL DATA
    1. In accordance with Art. 9 of Federal Law No. 152-FZ "On Personal Data Protection", dated 27/07/2006, the Customer entering into the Agreement gives the Contractor consent to process personal data provided by the Contractor to perform its obligations under the Agreement.
    2. This consent is granted for the implementation of any action with respect to personal data that are required or are desirable in order to achieve the above objectives, including (without limitation) the collection, systematization, accumulation, storage, clarification (update, modification), use, distribution (including transfer), depersonalization, blocking, destruction, cross-border transfer of personal data, as well as the implementation of any other action involving personal data, in view of federal legislation. In the event of misuse of personal data, the Customer revokes consent in written form.
    3. The personal data of the Customer in accordance with paragraph 1 of Art. 3 of the law on personal data refers to any information relating to a specific or specified individual on the basis of such information (personal data owner), including his or her:
      - surname;
      - name;
      - patronymic;
      - year, month, date and place of birth;
      - address;
      - family, social, property status;
      - education;
      - profession;
      - income;
      - other information.
  2. OTHER CONDITIONS
    1. If the details of one of the Parties change, the Party must notify in writing the other Party within 7 (seven) working days from the date of the said changes.
    2. By ordering and (or) paying for selected tariffs and Services, the Customer accepts this Agreement and hereby confirms that he or she has access to the Internet and can send and receive e-mails.
    3. The transfer by any of the Parties of the rights and obligations under this Agreement is only possible with the prior written consent of the other Party, received no less than thirty (30) calendar days prior to the date of transfer.
  3. PERIOD OF VALIDITY, AMENDMENT PROCEDURE AND TERMINATION OF AGREEMENT
    1. The Agreement shall enter into force upon its signing by the Parties. The date the Agreement is entered into is deemed the date the tariff plan is ordered and/or the beginning of the test period, or the date payment is made for the selected tariff plan and/or Service, whichever comes first. The initial term of this Agreement is twelve (12) calendar months from the date of its signing.
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    1. Either Party may terminate this Agreement on the expiry of the initial set period by submitting written notification of it not later than thirty (30) calendar days prior to the date of termination of the term of this Agreement. In the absence of such notification the Agreement is automatically extended each year for the next 12 (twelve) calendar months. The Agreement may be terminated at the end of each subsequent annual period by written notice no later than thirty (30) calendar days prior to the date of completion of the annual period.
    2. In case of the extension of this Agreement after the expiration of the initial period, either Party is entitled to unilaterally and extrajudicially terminate the Agreement, but not earlier than 30 (thirty) calendar days after giving written notice to the other Party of his intentions. From the time the other Party receives written notice to the time the Agreement is terminated, no changes or decrease or increase in the aggregate monthly payments may be made to the Agreement.
    3. In the case of the intention of any of the Parties to unilaterally and extrajudicially terminate the Agreement, the Party terminating the Agreement should not less than thirty (30) calendar days prior to the planned date of termination of the Agreement give written notice to the other Party.
    4. If one of the Parties commits a material breach of this Agreement which is not remedied within thirty calendar days after the written request of the other Party, the other Party may immediately terminate the Agreement unilaterally and extrajudicially, after giving the Party that has committed the material breach notice in written form.
    5. The Contractor has the right to unilaterally and extrajudicially terminate or amend the Agreement, without incurring any liability if, for reasons beyond control, the Contractor does not receive a license or authorization, which is necessary to render the Services. Or, if a license or authorization is withdrawn or otherwise cancelled/amended in such a way that it affects the ability of the Contractor to render the Services.
    6. The provisions of this Agreement may be amended, revoked and terminated at the initiative of the Contractor. By paying for a further period of use of the Subscription services, the Customer agrees with any changes to this Agreement.
    7. The Contractor undertakes to refund the unused portion of funds for the full months of Service in the following cases:
      1. From the date of conclusion of the Agreement and/or payment of the order not more than thirty (30) calendar days have passed;
      2. The refund policy applies only to the leasing of the virtual resource pool;
      3. This is the only and the first order of the Customer, and the Customer has not previously refused this type of service.
Договор возмездного оказания услуг (Оферта) №0 от 20 июня 2021 г.
Страница 14 из 15
  1. CONCLUSION OF THE AGREEMENT
    1. The Agreement and all Appendices which are an integral part thereof, represent an entire Agreement between the parties with respect to the contents within it.
    2. The Agreement and all Appendices thereto fully cover the agreement between the Parties on the provision of Services and supersede all other agreements and declarations made orally or in writing before the date of signing of this Agreement.
    3. Each Party acknowledges that he or she is familiar with this Agreement, and that the Party is duly authorized to sign the Agreement and agree to its terms and conditions.
  2. CONTRACTOR DETAILS:
  3. DataLine, OOO
    INN / KPP: 7722624970/772201001
    Legal address: Bld. 10, 7 Borovaya St., Moscow, 111020
    Bank details:
    Raiffeisenbank, Moscow
    Correspondent account: 30101810200000000700
    BIC (sort code): 044525700
    Current account: 40702810200000061042


Договор возмездного оказания услуг (Оферта) №0 от 20 июня 2021 г.
Страница 15 из 15
Утверждено Приказом Генерального директора
ООО «ДатаЛайн» Самойловым Ю.В.
№ 2015/12-08-03 от 08 декабря 2015 г.

Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement (hereinafter referred to as the SLA)

CLOUDLITE cloud services

  1. Parameters of services provided
    1. Service availability
      1. Service Service provision Service availability
      2. Provision of fault-tolerant VDC[1] and/or VDS[2] (VPS) 24х7х365 - 24 hours
        day, 7 days a week,
        365(6) days a year
        99,95%
      3. Provision of unlimited internet access 24х7х365 - 24 hours
        day, 7 days a week,
        365(6) days a year
    2. Service parameters - lease of fault-tolerant VDC and/or VDS (VPS)

      1. п/п
        Metric Permissible value Measurement
      2. vHD[3] IOPS[4] Benchmark
        values: 100 IOPS/320GB
        Measurement
      3. Number of MIPS[5] to one vCPU[6] Not less than 1200 7 ZIP/12MB software (launched from the Virtual Machine OS [7])
      4. vRAM[8] Swapped[9] percentage of VM [10] configured memory Up to 10% Contractor monitoring system
      5. vHD IOPS drop as a percentage of the specified value Up to 45% Contractor monitoring system
      6. Average access time to virtual machine drive Up to 30 ms Contractor monitoring system
        Average value at a 20 minute interval
Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement
Page 1 of 8
    1. Service Options – provision of unlimited internet access
      1. Metric Permissible value Measurement
      2. Average network latency in the Contractor DTN[11] Not more than 5 ms Measured on a benchmark virtual machine in the customer's pool (VDC and/or VDS (VPS). Download speed 40 Mbit/s.
  1. Resolution of tickets[12]
    1. Tickets referring to the availability of public cloud infrastructure are diagnosed and resolved by the Contractor 24x7x365 (6) – 24 hours a day, 7 days a week, 365 (6) days a year. Such incidents are priority 1, 2, 3 tickets. The reaction time and classification is given in paragraphs 2.3 and 2.4.
    2. The rest of the tickets are registered and resolved 8x5 – during the working hours of the Contractor* in accordance with the ticket priority (see 3.1.) and the procedure for their resolution (see 3.2.) Such incidents have priority 4,5,6 tickets.
      *The working hours of the Contractor: RF weekdays from 10.00 to 18.30.
    3. Ticket priority
    4. Ticket priority Description
      1 Priority 1 Virtual machine is not available on the Contractor hardware/software
      vRAM Swapped percentage of VM configured memory higher than 30%
      Number of MIPS per vCPU 2.2 GHz at least 800
      vHD IOPS drop of more than 80% from the specified values
      Average response time of the virtual machine drive of more than 100 ms
      Packet loss percentage in the Contractor DTN higher than 1%
      Average network latency in the Contractor DTN higher than 20 ms
      Loss of access to the virtual machine management interface for more than 2 hours
      2 Priority 2 Number of MIPS per vCPU 2.2 GHz, 800-900
      vHD IOPS drop of 70% to 80% from the specified values
      Average response time of the virtual machine drive of 60-80 ms
      Packet loss percentage in the Contractor DTN higher than 0.4%
Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement
Page 2 of 8
      Ticket priority Description
      Number of MIPS per vCPU 2.2 GHz, 900-1000
      Average network latency in the Contractor DTN from 5 ms to 20 ms
      vHD IOPS drop of 60% to 70% from the specified values
      3 Priority 3 Average response time of the virtual machine drive of 40-60 ms
      Packet loss percentage in the Contractor DTN from 0.2% to 0.4%
      Virtual machine is not available on the Contractor hardware/software
      vRAM Swapped percentage of VM configured memory higher than 30%
      Number of MIPS per vCPU 2.2 GHz at least 800
    1. Ticket resolution
      1. Ticket priority Service provision Ticket reaction time, minutes* Maximum ticket resolution time, minutes** Total maximum time for ticket resolution per month, minutes Max. number of tickets per month
      2. 1 24 hours a day 15 90 90 1
      3. 2 24 hours a day 15 120 240 2
      4. 3 24 hours a day 15 360 600 3
      *Receipt and registration of query, classification and prioritization. The Customer is notified by email.
      **Ticket resolution time starts from the time the Customer is notified of its receipt and is allocated an identification number prior to its resolution.
    2. Imposition of penal sanctions
      1. Classification Terms Penalties
      2. Imposition of penalties for non-compliance with the permissible incident response time Exceeding the ticket response time If the ticket response waiting time is exceeded, the penalty is charged at the rate of 1/43200 of the monthly cost of the service for each complete and incomplete minute of waiting. The total penalty is limited to 100% of the monthly service cost.
      3. Imposition of penalties for SLA violations of priority 1 tickets Exceeding the single unit downtime, exceeding the total downtime, exceeding the number of allowable tickets If the single unit downtime is more than 45 minutes from the time that it is registered, then for each complete and incomplete minute of waiting a penalty may be paid at the rate of 1/43200 of the monthly cost of the service. In the case of 2 or more priority 1 tickets, then for each complete and incomplete minute of waiting a penalty may be paid at the rate of 1/43200 of the monthly cost of the service. The total penalty is limited to 100% of the monthly service cost.
Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement
Page 3 of 8
        Classification Terms Penalties
      1. Imposition of penalties for SLA violations of priority 2 tickets Exceeding the single unit downtime, exceeding the total downtime, exceeding the number of allowable tickets If the single unit downtime is more than 120 minutes from the time that it is registered, then for each complete and incomplete minute of waiting a penalty may be paid at the rate of 1/142560 of the monthly cost of the service. In the case of 3 or more priority 2 tickets, then for each complete and incomplete minute of waiting a penalty may be paid at the rate of 1/142560 of the monthly cost of the service. The total penalty is limited to 30% of the monthly service cost.
      2. Imposition of penalties for SLA violations of priority 3 tickets Exceeding the single unit downtime, exceeding the total downtime, exceeding the number of allowable incidents If the single unit downtime is more than 240 minutes from the time that it is registered, then for each complete and incomplete minute of waiting a penalty may be paid at the rate of 1/432000 of the monthly cost of the service. In the case of 4 or more priority 3 tickets, then for each complete and incomplete minute of waiting a penalty may be paid at the rate of 1/432000 of the monthly cost of the service. The total penalty is limited to 10% of the monthly service cost.
Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement
Page 4 of 8
  1. User request processing
    1. Classification and prioritization of queries requests
      1. Classification Priority Description
      2. Service request 4 The Customer’s service requirements are recorded (as defined in the SLA), or components or components not associated with the malfunction or failure in the IT infrastructure of the Contractor.
      3. Recovery request 4 Loss of Customer access to a VM associated with an error with the Customer’s VM OS, its configuration, loss of password or any other problem, except for errors at the level of the IT infrastructure of the Contractor.
      4. Request for change 5 Request leading to a change in the scope or range of services defined in the SLA.
      5. Request for information 6 Request for information about the service, including traffic volume reports, monitoring reports, and so forth.
    2. Request processing
      1. Category Priority Service provision Query reaction time, minutes* Maximum time to resolve query, not more than (hours)**
      2. Service request 4 During business hours*** 20 12
      3. Recovery request 4 During business hours*** 20 12
      4. Request to change service 5 During business hours*** 20 16****
      5. Request for information 6 During business hours*** 20 72
Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement
Page 5 of 8
    *Receipt and registration of query, classification and prioritization. The Customer is notified by email.
    **Incident resolution time starts from the time the Customer is notified of its receipt and is allocated an identification number prior to its resolution.
    ***The working hours of the Contractor: weekdays from 10.00 to 18.30.
    ****The time to resolve a request for change consists of time necessary to assess the work and materials required to carry out the changes, as well as the notification of the Customer about timeline of the changes.
  1. Routine maintenance
    1. Routine maintenance
      1. Item Interruption time Customer notification Additional terms
      2. Process operations Total service interruptions - no more than 4.38 hours per year. Interval between the interruptions - at least 24 calendar days. Not less than 2 calendar days prior to the interruption The Customer is notified that the work will be performed on the e-mail given when registering
      3. Emergency upgrades associated with the installation of vendor’s upgrades and/or patches critical to operation capacity, performance, and OS security The duration of the interruption is equal to the actual time taken to install upgrades, patches and testing Just before the commencement of work The Customer is notified of the estimated duration of the work on the e-mail given when registering
  2. Standard queries/incidents and their classification
    1. Standard queries
      1. Query category Description Terms Priority
      2. Service request Recover VDC and/or VDS (VPS) Install or recover VDS and/or VDS (VPS) from backup 4
Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement
Page 6 of 8
        Query category Description Terms Priority
      1. Service request Install OS Deploy image on a virtual machine (install OS) 4
      2. Service request Change network settings Set up network connectivity, change VDC (IP [13], VPN[14], VLAN[15]) network settings 4
      3. Service request Relocate VDC and/or VDS (VPS) Service on Customer demand. VM migration operations or its vHD. 4
      4. Recovery request Change service facility Add or remove service facilities (new organization, expand virtual machines, expand VDC and/or VDS (VPS) parameters, new VM) 5
  1. Terms and Definitions:
  2. [1]VDC (Virtual Data Center) - the virtual infrastructure (virtual CPU, memory, disk).

    [2]VDS - Virtual Dedicated/Private Server. One VDS (VPS) is one virtual machine (VM).

    [3]vHD VMDK (Virtual Machine Disk) – VM data file format.

    [4]IOPS (Input/Output Operations Per Second) - the number of input-output operations per second.

    [5]MIPS (Million Instructions Per Second) - unit of measurement of speed equal to one million instructions per second.

    [6]vCPU (Central Virtual Processing Unit) - virtual processor.

    [7]ОС – operating system.

    [8]vRAM(Virtual Random Access Memory) - virtual memory.

Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement
Page 7 of 8

    [9]Swapped (swap) - page swapping. One of the mechanisms of the virtual memory in which individual memory fragments (normally inactive) are relocated from the random access memory (hereinafter referred to as RAM) to the hard drive, freeing up RAM memory to load other active fragments.

    [10]VM (virtual machine) - pool of resources (vCPU, vRAM, vHD, network card), emulating the hardware of the computer.

    [11]DTN - data transmission network.

    [12]Ticket - failure, malfunction of equipment, or other event that results in a drop of quality as prescribed in the SLA or full/partial termination of the service provided by the Contractor.

    [13]IP (Internet Protocol) - TCP/IP network stack level routable protocol.

    [14]VPN - Virtual Private Network.

    [15]VLAN (Virtual Local Area Network) - Logical (virtual) local computer network.

    [16]Penalty - set as a percentage for each day of delay of the outstanding obligations.

  1. Contractor contact details:
  2. Website: www.cloudlite.ru
    E-mail:
    techsupport@cloudlite.ru


  3. Contractor details:
  4. DataLine, OOO
    INN / KPP: 7722624970/772201001
    Legal address: Bld. 10, 7 Borovaya St., Moscow, 111020
    Bank details:
    Raiffeisenbank, Moscow
    Correspondent account: 30101810200000000700
    BIC (sort code): 044525700
    Current account: 40702810200000061042


Appendix No. 1 to the Contract for the provision of paid services as of June 20, 2021
Service Level Agreement
Page 8 of 8
Утверждено Приказом Генерального директора
ООО «ДатаЛайн» Самойловым Ю.В.
№ 2015/12-08-3 от 08 декабря 2015 г.

Appendix No. 2 to the Contract for the provision of paid services as June 20, 2021, Cost of services

  1. VIRTUAL INFRASTRUCTURE CLOUD RESOURCES:
    1. Tariff Unit of measu rement Price in rubles including 20% VAT
    2. Tariff plans:
      1. Starter 1 (1 core 2,2 GHz vCPU[1], 1GB vRAM [2], 20GB vHD[3], 10Mbit/s internet bandwidth, 1 external IP[4], ready-made VM templates with pre-installed OS[5], virtual Firewall[6], 1VLAN[7], DNS-hosting of 1 domain extension [8], vCloud Director [9].) RUB per month 347,000
      2. Starter 2 (1 core 2.2 GHz vCPU, 1GB vRAM, 30 GB vHD, 10Mbit/s internet bandwidth, 1 external IP - address, ready-made VM templates with pre-installed OS, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 387,00
      3. Starter 3 (1 core 2.2 GHz vCPU, 1GB vRAM, 50 GB vHD, 10Mbit/s internet bandwidth, 1 external IP-address, ready-made VM templates with pre-installed OS, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 467,00
      4. Standard 1 (2 core 4.4 GHz vCPU, 2 GB vRAM, 50 GB vHD, 10Mbit/s internet bandwidth, 1 external IP -address, ready-made VM templates with pre-installed OS, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 1 056,50
      5. Standard 2 (2 core 4.4 GHz vCPU, 2 GB vRAM, 100 GB vHD, 10Mbit/s internet bandwidth, 1 external IP -address, ready-made VM templates with pre-installed OS, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 1 733,00
      6. Standard 3 (2 core 4.4 GHz vCPU, 2 GB vRAM, 160 GB vHD, 10Mbit/s internet bandwidth, 1 external IP -address, ready-made VM templates with pre-installed OS, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 2 084,00
      7. Prof 1 (4 core 8.8 GHz vCPU, 4 GB vRAM, 100 GB vHD, 10Mbit/s internet bandwidth, 1 external IP -address, ready-made VM templates with pre-installed OS, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 2 113,00
      8. Prof 2 (4 core 8.8 GHz vCPU, 16 GB vRAM, 320 GB vHD, 10Mbit/s internet bandwidth, 1 external IP -address, ready-made VM templates with pre-installed OS, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 5 704,00
      9. Prof 3 (8 core 17.6 GHz vCPU, 16 GB vRAM, 500 GB vHD, 10Mbit/s internet bandwidth, 1 external IP -address, ready-made VM templates with pre-installed OS, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 7 517,00
Appendix No. 2 to the Contract for the provision of paid services as of June 20, 2021
Cost of service
Page 1 of 7
      Tariff Unit of measu rement Price in rubles including 20% VAT
        1. Guru 1 (16 core 35.2 GHz vCPU, 32 GB vRAM, 500 GB vHD, internet bandwidth up to 10Mbit/s, 1 external IP -address, OS Linux/*nix, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 12 109,00
        2. Guru 2 (32 core 70.4 GHz vCPU, 64 GB vRAM, 1000 GB vHD, internet bandwidth up to 10Mbit/s, 1 external IP -address, OS Linux/*nix, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 24 218,00
        3. Guru 3 (32 core 70.4 GHz vCPU, 128 GB vRAM, 1000 GB vHD, internet bandwidth up to 10Mbit/s, 1 external IP -address, OS Linux/*nix, Virtual Firewall, 1VLAN, DNS-hosting of 1 domain zone, vCloud Director)) RUB per month 36 506,00
    1. Virtual CPU (vCPU):
      1. 1 core 2.2 GHz vCPU (with infrastructure configuration in which number of vCPU cores does not exceed 1 core and/or the vRAM memory does not exceed 1GB) RUB per month 167,00
      2. 1 core 2.2 GHz vCPU (with infrastructure configuration in which number of vCPU cores exceeds 1 core and/or the vRAM memory exceeds 1GB) RUB per month 190,00
    2. Virtual random access memory (vRAM):
      1. 1 GB vRAM (with infrastructure configuration in which number of vCPU cores does not exceed 1 core and/or the vRAM memory does not exceed 1GB) RUB per month 100,00
      2. 1 GB vRAM (with infrastructure configuration in which number of vCPU cores exceeds 1 core and/or the vRAM memory exceeds 1GB) RUB per month 192,00
    3. Virtual hard drives (vHD):
      1. 1 GB vHD (with infrastructure in which number of vCPU cores exceeds 1 core and/or the vRAM memory exceeds 1GB) RUB per month 4,00
      2. 11 GB vHD (with infrastructure configuration in which number of vCPU cores exceeds 1 core and/or the vRAM memory exceeds 1GB) RUB per month 5,85
    4. Equipment and network:
      1. IP-address RUB per month Included into the price of tariff
      2. Each additional external IP-address RUB per month 135,00
      3. Virtual Firewall RUB per month Included into the price of tariff
      4. 1VLAN RUB per month Included into the price of tariff
      5. DNS-hosting of 1 domain zone RUB per month Included into the price of tariff
      6. VMware vCloud Director) control panel RUB per month Included into the price of tariff
Appendix No. 2 to the Contract for the provision of paid services as of June 20, 2021
Cost of service
Page 2 of 7
      Tariff Unit of measu rement Price in rubles including 20% VAT
    1. Data transfer channel (bandwidth):
      1. Bandwidth 20 Mbit/s RUB per month 1611,00
      2. Bandwidth 30 Mbit/s RUB per month 1899,00
      3. Bandwidth 40 Mbit/s RUB per month 2072,00
      4. Bandwidth 50 Mbit/s RUB per month 2155,00
      5. Bandwidth 60 Mbit/s RUB per month 2210,00
      6. Bandwidth 70 Mbit/s RUB per month 2417,00
      7. Bandwidth 80 Mbit/s RUB per month 2578,00
      8. Bandwidth 90 Mbit/s RUB per month 2772,00
      9. Bandwidth 100 Mbit/s RUB per month 2935,00
      10. Bandwidth 150 Mbit/s RUB per month 3972,00
      11. Bandwidth 200 Mbit/s RUB per month 4893,00
      12. Bandwidth 300 Mbit/s RUB per month 6907,00
      13. Bandwidth 400 Mbit/s RUB per month 8519,00
      14. Bandwidth 500 Mbit/s RUB per month 9785,00
      15. Bandwidth 600 Mbit/s RUB per month 11052,00
      16. Bandwidth 700 Mbit/s RUB per month 12088,00
      17. Bandwidth 800 Mbit/s RUB per month 13124,00
      18. Bandwidth 900 Mbit/s RUB per month 13987,00
    2. Operational systems:
      1. Windows 2008 license R2 Standard English,
        Windows 2008 R2 Standard Russian,
        Windows 2012 R2 English,
        Windows 2012 R2 Russian.
        RUB per month 800,00
    3. Installation of operating system:
      1. Installation and configuration of Unix/Linux / Windows operating systems rubles for one VM 300
Appendix No. 2 to the Contract for the provision of paid services as of June 20, 2021
Cost of service
Page 3 of 7
  1. VIRTUAL DEDICATED SERVER (VDS / VPS):
    1. Service/Tariff plan Unit of measu rement Price in rubles including VAT 20% with enabled VDS (VPS) Price in rubles including VAT 20% with disabled VDS (VPS)
    2. Tariff plan with Linux OS*nix:
      1. Tariff 1 VDS Linux (1 core 2.2 GHz vCPU, 1 GB vRAM, 30 GB VHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Linux/*nix.) RUB per month 387,00 220,00
      2. Tariff 2 VDS Linux (1 core 2.2 GHz vCPU, 2 GB vRAM, 30 GB VHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Linux/*nix.) RUB per month 694,00 504,00
      3. Tariff 3 VDS Linux (2 core 4.4 GHz vCPU, 2 GB vRAM, 30 GB VHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Linux/*nix.) RUB per month 884,00 504,00
      4. Tariff 4 VDS Linux (2 core 4.4 GHz vCPU, 4 GB vRAM, 30 GB VHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Linux/*nix.) RUB per month 1268,00 888,00
      5. Tariff 5 VDS Linux (4 core 8.8 GHz vCPU, 8 GB vRAM, 30 GB VHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Linux/*nix.) RUB per month 2416,00 1656,00
    3. Tariff plan with Windows OS:
      1. Tariff 1 VDS Windows (1core 2,2 GHz vCPU[1], 1GB vRAM[2], 50GB vHD[3], 10 Mbit/s internet bandwidth, 1 external IP[4], OS Windows 2008, license [9].) RUB per month 1267,00 1100,00
      2. Tariff 2 VDS Windows (1 core 2,2GHz vCPU, 2GB vRAM, 50GB vHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Windows 2008 or 2012, license) RUB per month 1574,00 1384,00
      3. ariff 3 VDS Windows (2 core 4,4GHz vCPU, 2GB vRAM, 50GB vHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Windows 2008 or 2012, license) RUB per month 1764,00 1384,00
      4. Tariff 4 VDS Windows (2 core 4,4GHz vCPU, 4GB vRAM, 50GB vHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Windows 2008 or 2012, license) RUB per month 2148,00 1768,00
      5. Tariff 5 VDS Windows (4 core 8,8GHz vCPU, 8GB vRAM, 50GB vHD, 10 Mbit/s internet bandwidth, 1 external IP-address, OS Windows 2008 or 2012, license) RUB per month 3296,00 2536,00
Appendix No. 2 to the Contract for the provision of paid services as of June 20, 2021
Cost of service
Page 4 of 7
      Service/Tariff plan Unit of measu rement Price in rubles including VAT 20% with enabled VDS (VPS) Price in rubles including VAT 20% with disabled VDS (VPS)
    1. Virtual CPU (vCPU):
      1. 1 core 2,2 GHz vCPU (with infrastructure in which number of vCPU cores does not exceed 1 core and/or the vRAM memory does not exceed 1GB) RUB per month 167,00 00,00
      2. 1 core 2,2 GHz vCPU (with infrastructure configuration in which number of vCPU cores exceeds 1 core and/or the vRAM memory exceeds 1GB) RUB per month 190,00 00,00
    2. Virtual random access memory (vRAM):
      1. 1 GB vRAM (with infrastructure configuration in which number of vCPU cores does not exceed 1 core and/or the vRAM memory does not exceed 1GB) RUB per month 100,00 100,00
      2. 1 GB vRAM (with infrastructure configuration in which number of vCPU cores exceeds 1 core and/or the vRAM memory exceeds 1GB) RUB per month 192,00 192,00
    3. Virtual hard drives (vHD):
      1. 1 GB vHD RUB per month 4,00 4,00
  1. ADDITIONAL SERVICES:
    1. Service/Tariff plan Unit of measu rement Price in rubles including 20% VAT
    2. VM data backup[10]:
      1. Data backup, for 1 GB of drive space (the size of VM selected for backup), according to the backup policy. Backup policy - one full monthly copy of the VM + 30 daily differential copies of the VM (for a month lasting 31 days) are stored. RUB per month 15,90
    3. DNS hosting:
      1. Hosting of one domain zone (first domain zone is included into the price of VDC and VPS). RUB per month 40,00
    4. License:
      1. ISPmanager 5 Lite RUB per month 199,00
Appendix No. 2 to the Contract for the provision of paid services as of June 20, 2021
Cost of service
Page 5 of 7
      Service/Tariff plan Unit of measu
      rement
      Price in rubles including 20% VAT
    1. ONLYOFFICE:
      1. ONLYOFFICE 1-5 active users + 10 GB disk space RUB per month 1200,00
        RUB per 1 year 5760,00
        RUB per 3 years 8640,00
      2. ONLYOFFICE 6-10 active users + 20 GB disk space RUB per month 2400,00
        RUB per 1 year 11 250,00
        RUB per 3 years 17 280,00
      3. ONLYOFFICE 11-20 active users + 40 GB disk space RUB per month 4 500,00
        RUB per 1 year 21 600,00
        RUB per 3 years 32 400,00
      4. ONLYOFFICE 21-30 active users + 60 GB disk space RUB per month 7 500,00
        RUB per 1 year 36 000,00
        RUB per 3 years 54 000,00
      5. ONLYOFFICE 31-50 active users + 100 GB disk space RUB per month 12000,00
        RUB per 1 year 57600,00
        RUB per 3 years 86400,00
Appendix No. 2 to the Contract for the provision of paid services as of June 20, 2021
Cost of service
Page 6 of 7
  1. TERMS AND DEFINITIONS
  2. [1]vCPU (Central Virtual Processing Unit) - virtual processor.

    [2]vRAM (Virtual Random Access Memory) - virtual memory.

    [3]vHD, VMDK (Virtual Machine Disk) - VM data file format.

    [4]External IP - visible from the internet (White) IP-address.

    [5]OS - operating system.

    [6]Virtual Firewall -the hardware and software monitoring and filtering packets passing through it in accordance with the prescribed rules.

    [7]VLAN (Virtual Local Area Network) - logical (virtual) local computer network.

    [8]DNS (Domain Name System) - a system for obtaining information about domains.

    [9]vCloud Director – control panel to create and manage cloud services (interface to create and manage cloud services).

    [10]VM – (virtual machine) – the resource set (vCPU, vRAM, vHD, network) emulating the hardware of the computer. The user can install the operating system and software on the virtual machine.

  3. CONTRACTOR CONTACT DETAILS:
  4. Website: www.cloudlite.ru
    E-mail: sales@cloudlite.ru
    Phone: 8 (800) 234-57-44

  5. CONTRACTOR DETAILS:
  6. DataLine, OOO
    INN / KPP: 7722624970/772201001
    Legal address: Bld. 10, 7 Borovaya St., Moscow, 111020
    Bank details:
    Raiffeisenbank, Moscow
    Correspondent account: 30101810200000000700
    BIC (sort code): 044525700
    Current account: 40702810200000061042


Appendix No. 2 to the Contract for the provision of paid services as of June 20, 2021
Cost of service
Page 7 of 7
Утверждено Приказом Генерального директора
ООО «ДатаЛайн» Самойловым Ю.В.
№ 2015/12-08-3 от 08 декабря 2015 г.

Appendix No. 3 to the Paid Services Agreement dated June 20, 2021 - Coordination arrangements between the Parties

  1. PARTIES
  2. Contractor - Limited Liability Company Dataline.

    Customer - Internet user registered on the website of the Contractor, located on the Internet at the following address www.cloudlite.ru, who accepts the terms of this Paid Services Agreement.

  3. PURPOSE OF THE DOCUMENT
  4. The present arrangements determine the procedure for cooperation between the designated persons of the Customer and the Contractor in the course of the rendering the IT Services and provision of access of the cloud resources according to the Paid Services Agreement, dated June 20, 2021 (hereinafter the Agreement).

  5. DESIGNATED PERSONS OF THE PARTIES
  6. When signing the Agreement the Parties appoint designated persons to coordinate and resolve operational issues under the Agreement. The list of designated persons is given in the sections below.

Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 1 of 10
    1. Designated persons from the Customer
    2. Table 1 – Designated persons from the Customer

      Full name Role Authority E-mail Phone
      This information is specified when the Customer creates an account in the website of the Contractor www.cloudlite.ru
      • Main contact person;
      • Responsible for IT (technical issues);
      • Responsible for financial matters;
      • Notification from the Contractor of all expected changes to the requirements of the Customer in respect of the Services;
      • Notification from the Contractor of all new requirements for the service;
      • Is the main person receiving notifications and reports during the service provision (in accordance with the present Rules);
      • Coordination during emergency situations;
      • Resolution of issues related to the Agreement, signing of acts and other documents related to payment for the services.
      This information is specified when the Customer creates an account in the website of the Contractor www.cloudlite.ru This information is specified when the Customer creates an account in the website of the Contractor www.cloudlite.ru
Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 2 of 10
    1. Designated persons from the Contractor
    2. Table 2 – Designated persons from the Contractor

      Role of designated person Authority E-mail Phone
      • Service Manager responsible for IT (technical issues)
      • Coordination of the rendering of services in accordance with the Rules;
      • Discussion and resolution with the Customer of all emergency situations;
      • Coordination with the Customer on all changes associated with the service and maintenance work;
      • Coordination in emergency situations;
      techsupport@cloudlite.ru.
      • Responsible for financial matters
      • Customer billing and invoicing.
      sales@cloudlite.ru 8 (800) 234-57-44
    3. Communication methods and procedures
    4. The Customer communicates with the Service Desk of the Contractor by one of the following methods:

      • By e-mail: from the e-mail addresses of the dedicated persons of the Customer to the Contractor address: techsupport@cloudlite.ru

      The Service Desk operator authenticates the ticket.

    5. The Contractor procedure to authenticate the Customer
    6. Documents and queries can be dealt with only if they successfully pass the following authentication procedure, which is performed as follows:

Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 3 of 10
      • When submitting a ticket by e-mail - by the address of the e-mail. Only tickets sent from the addresses of the dedicated persons of the Customer (see paragraph 3.1.) are accepted;
      • When a ticket is made by phone - by the dedicated person of the Customer stating his or her full name and e-mail associated with his or her account when contacting the Service Desk of the Contractor;
  1. Ticket PROCESSING
  2. The processing of Customer’s tickets by the Service Desk of the Contractor includes the submitting, receiving and registering of tickets in the ticket registration system, the assignment of the ticket priority by the Contractor, the execution of the work and the closure of the ticket. The speed at which technical support deals with a ticket depends on the category and priority of the ticket.

    1. Ticket categories
    2. Ticket categories are listed in the Service Level Agreement - Appendix 1 of the Agreement.

    3. Ticket priorities
    4. The priority of a ticket depends on how critical the ticket is for the Customer. The priority level is determined by the Service Desk operator on the basis of information from the Customer. Ticker priorities are listed in the Service Level Agreement - Appendix 1 of the Agreement.

    5. Sending the ticket
    6. The designated person of the Customer sends the ticker to the Service Desk of the Contractor by the means specified in Section 3.3 The Customer ticket must contain the following mandatory information:

      • Full name of the designated person;
      • Ticket category;
      • Contents of the Ticket (signs of problems, additional information, etc.);
      • Contact telephone number for rapid communication (for urgent requests).

      When sending a ticket with a "High" priority level by e-mail, the subject line must start with the word URGENT or EMERGENCY

Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 4 of 10
    1. Registration of queries
    2. The registration of ticket includes assigning the ticket a unique number, entering information about the ticket into the ticket registration system of the Contractor and notifying the Customer that the ticket has been received. In all cases the Customer is notified that the ticket has been registered and its unique number via e-mail to the address of the dedicated persons of the Customer. If the dedicated person subsequently contacts the Service Desk, he or she should cite to the ticket number (and use this number to search for the ticket and check its status in the ticket registration system).

      The response time to a ticket is specified in the Service Level Agreement - Appendix 1 of the Agreement.

    3. Resolution and closure of tickets
    4. When the Contractor performs all the necessary actions to resolve the ticket, it closes the ticket in the Contractor ticket registration service. The dedicated person of the Customer who sent the ticket is notified of its closure by e-mail. In case of disagreement with the closure of the ticket, the Customer can open it again, either by changing the status of the ticket, or by sending a new ticket with the number of the previous ticket and the grounds for disagreement with its closure. When handling the ticket the Contractor documents in the ticket registration service all actions taken to resolve it.
      The time taken to resolve a ticket is defined in the Service Level Agreement - Appendix 1 of the Agreement.
      The criteria for resolving tickets of different categories are listed in Appendix 1 of the Agreement.

  1. INCIDENT PROCESSING
  2. An incident in the provision of services may be detected both by the Customer and the Contractor. In the event of an interruption in the Service the Customer sends an appropriate ticket to the Service Desk of the Contractor under the category "Incident".

    If the Contractor detects an incident (via a warning from the monitoring system or an employee of the Contractor), the Contractor immediately performs an analysis, planning and recovery operations and takes the necessary actions to restore the Services in the area of ​​responsibility of the Contractor.

    If the incident is in the area of ​​responsibility of the Customer, or the Customer needs to take actions to restore the system the area of ​​responsibility of the Customer, the Contractor informs the designated person of the Customer in accordance with section 6.2.
    While working on the incident the Service Desk of the Contractor registers the following information in the ticket registration system:

Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 5 of 10
    • Description of incident;
    • Service affected by the incident;
    • Service downtime;
    • Actions taken by the Contractor to resolve the incident.

    After resolving the incident the Contractor provides the Customer a report about the incident within not more than five (5) business days, which contains the following information:

    • Description of the incident;
    • Cause of the incident;
    • Service affected by the incident;
    • Service downtime;
    • Actions taken by the Contractor to resolve the incident;
    • Proposals or corrective and preventive action plans to prevent similar incidents in the future.
  1. NOTIFICATION AND REQUIREMENT TO TAKE JOINT ACTION
  2. The Contractor notifies the Customer of the initiation, performance and completion of any work, which, in the opinion of the Contractor, may affect the availability, operation, performance or security of services provided to the Customer, as well as during ticket handling. The notification procedure and timeframes are given as follows:

    Table 1 - Notification procedure.

    Reason for the notification Notified person Notification procedure
    1 Handling of the ticket Dedicated person of the Customer, who sent the initial ticket After the ticket is registered. If there is a change to the priority level of the ticket. After the ticket is assigned by the Contractor. When joint action is required regarding the ticket – to the primary contact person of the Customer. When the ticket is closed.
    2 Detection of the incident in the provision of services Primary contact number of the Customer/person responsible for IT (technical issues) Immediately after an incident is detected.
Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 6 of 10
    Reason for the notification Notified person Notification procedure
    3 Performance of technological work (see Service Level Agreement) Primary contact number of the Customer Two (2) business days prior to the commencement of work. Immediately after completion of the work.
    4 Performance of emergency technical maintenance Primary contact number of the Customer Immediately before the maintenance is performed. Immediately after completion of the work.
    1. Notification of ticket processing
    2. The Contractor notifies the Customer about all stages of the ticket handling process (of any changes to the status of the ticket). All notifications are sent to the customer via e-mail. The contents of the notifications at various stages of the ticket handling process are given in the following table:

      Table 2 – Notification of the ticket handling process.

      Reason for the notification Contents of the notification
      1 Registration of the ticket Ticket registration number
      Time of registration
      2 Beginning of resolution of the ticket Information about the beginning of the resolution of the ticket
      3 Change to the resolution time of the ticket Reason for the change to the ticket resolution time
      Updated ticket resolution time
      4 Closure of the ticket Notification on the resolution of the ticket
      Brief description of the results of the resolution
      Report on the resolution of the ticket
    3. Notification of the Customer of the need to take joint action
    4. If when resolving the ticket the Contractor detects that the Customer is required to resolve the ticket (it relates to an aspect of the Service which is in the area of responsibility of the Customer), the Contractor informs the Customer about the need to take joint action. Having being notified of this, the dedicated person of the Customer within 1 (one) hour is required to acknowledge receipt of the ticket, and to enter into direct contact with the representative of the Contractor. Responsible persons of both Parties then develop and implement a joint action plan.

  1. CUSTOMER COMPLAINTS
  2. If the Customer has any complaints about the Service quality, the Customer has the right to submit the complaint to the Contractor. Complaint may be submitted as a ticket to the Service Desk of the Contractor in accordance with Section 3.3. The ticket is assigned the category "Other".

Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 7 of 10

    If the Customer complaint requires a long time to reveal any non-compliance (for example, if additional research, approvals, authorization is required), the Contractor notifies the Customer of the actions that are being taken as regards his or her complaint, and how long the resolution process should take.

    If the Customer complaint is found to be unfounded, the Contractor sends the Customer notification stating the reasons for which the claim is unfounded.

  1. CUSTOMER REFUNDS PROCEDURE
  2. Customer refunds are performed by the Contractor within 30 (thirty) business days from the date of termination of the contract if there is a Customer refund written statement is submitted. A written statement in the prescribed form is sent by mail or submitted to the office of the Contractor located at the address: Bld. 10, 7 Borovaya St., 111020.

    A written statement on the termination of the agreement by the Customer is drawn up in accordance with the prescribed form, and mailed or submitted to the submitted to the office of the Contractor located at the address: Bld. 10, 7 Borovaya St., 111020, within, 30 (thirty) calendar days before the desired date of termination. If the Contractor commits a material breach of this Agreement which is not remedied within thirty calendar days after the written request of the other Party, the other Party may immediately terminate the Agreement unilaterally and extrajudicially, by giving the breaching Party written notice.

    If when making the order the Customer received free gifts and bonuses, the amount refunded is deducted equal to the value of the received free gifts and bonuses.

  3. CONTRACTOR MAINTENANCE AND UPGRADING WORK
  4. The Contractor has the right to interrupt the Services:

    1. To carry out planned preventive work and upgrade the engineering infrastructure of the data center and network equipment;
    2. To carry out emergency technical maintenance of the data center physical infrastructure and network equipment.

    Работы по техническому обслуживанию и модернизации регистрируются в СРЗ Исполнителя, где фиксируется фактическое время проведения обслуживания.

Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 8 of 10
    1. Technical works
    2. Service interruptions related to the technical works are agreed upon with the Customer. The Contractor notifies the Customer about the beginning and end of the maintenance work on the data center physical infrastructure and network equipment in accordance with Section 6.

    3. Emergency technical maintenance
    4. Emergency maintenance is carried out in the event of equipment failure or to make emergency upgrades for equipment and\or software. The time to complete emergency maintenance work is included in the system downtime (with the exception of downtime associated with the installation of software produced by the manufacturer, upgrades and patches, critical to the performance, operation and security of the Services provided).

      The Contractor notifies the Customer about the beginning and end of work on the emergency services data center physical infrastructure and network equipment in accordance with Section 6. The Contractor notifies the Customer about the beginning and end of the emergency maintenance work on the data center physical infrastructure and network equipment in accordance with Section 6.

  1. COOPERATION PROCEDURE IN EMERGENCY SITUATIONS
  2. In the event of the occurrence and or prognosis of the occurrence of an emergency situation the Contractor undertakes to immediately notify the Customer of this fact and on the activities planned to address the emergency situation. The Contractor also informs the Customer about the ongoing work to remedy the consequences of the emergency situation until the moment of complete restoration of the Services rendered to the Customer.
    In the event of an emergency situation the Contractor undertakes to take all necessary steps to rapidly restore the Services rendered to the Customer.
    After the services are restored the Contractor provides the Customer a report on the emergency situation and actions taken to resolve it and restore the Services. Appendix No. 3 to the Paid Services Agreement dated January 29, 2016 - Rules of cooperation between the Parties.

  3. CONTRACTOR CONTACT DETAILS:
  4. Website: www.cloudlite.ru
    E-mail:
    techsupport@cloudlite.ru

Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 9 of 10
  1. Contractor details:
  2. DataLine, OOO
    INN / KPP: 7722624970/772201001
    Legal address: Bld. 10, 7 Borovaya St., Moscow, 111020
    Bank details:
    Raiffeisenbank, Moscow
    Correspondent account: 30101810200000000700
    BIC (sort code): 044525700
    Current account: 40702810200000061042


Appendix No. 3 to the Paid Services Agreement dated June 20, 2021
Coordination arrangements between the Parties
Page 10 of 10
Утверждено Приказом Генерального директора
ООО «ДатаЛайн» Самойловым Ю.В.
№ 2015/12-08-3 от 08 декабря 2015 г.

Appendix No. 4 to the Paid Services Agreement dated June 20, 2021 Virtual machine backup Service Level Agreement

  1. Service parameters
    1. Availability of services
      1. Service Availability Availability level
      2. Virtual machine backups 24х7х365 -24х7х365 - 24 hours a day, 7 days a week, 365(6) days a year 99,9%
    2. Service parameters for fault-tolerant VDC[1] and/or VDS[2] (VPS)S
      1. Metrics Permissible amount Measurement
      2. Virtual machine recovery time with a 1 TB disk from a backup 24 hours* Launch of the VM[3]
      3. Virtual machine recovery time with a 500 GB to 1 TB disk from a backup 12 hours* Launch of the VM
      4. Virtual machine recovery time with a drive capacity up to 500 GB from a backup 8 hours* Launch of the VM

        *The actual recovery time is measured from the beginning of the VM recovery. The actual VM recovery time can vary to a greater or lesser extent depending on the size of the VM.

    3. Service parameters – Backups
      1. Parameter Metrics
      2. File consistency Not guaranteed
      3. Recovery of encrypted VMs Not guaranteed
      4. Backup policy Complete copy - 1
        Daily incremental backup - 30
Appendix No. 4 to the Paid Services Agreement dated June 20, 2021
Virtual machine backup Service Level Agreement
Page 1 of 6
  1. Ticket resolution
    1. Ticket resolution
      1. Ticket priority Performance Ticket reaction time, minutes* Maximum ticket resolution time, minutes** Total ticket resolution time per month, no more than minutes The permissible number of tickets per month, no more than
      2. 1 Round-the-clock 15 90 90 1
      3. 2 Round-the-clock 15 120 240 2
      4. 3 Round-the-clock 15 240 480 3

        *Acceptance and registration of tickets, classification and prioritization. The Customer is notified by e-mail.

        **The ticket resolution time starts from the moment the Customer is notified that is has been registered and an identification number has been assigned prior to its resolution.

    2. Imposition of penalties
      1. Classification Level Penalties
      2. Imposition of penalties for non-compliance with the permissible ticket response time Exceeding the response time to an ticket If the waiting time to react to the ticket is exceeded, the penalty is charged at the rate of 1/43200 of the monthly cost of the service for each complete and incomplete minute of waiting.
        The total penalty is limited to 100% of the monthly service cost.
      3. Imposition of penalties for violation of the SLA in respect of priority 1 ticket Exceeding the single unit downtime of the service, exceeding the total downtime, exceeding the allowable number of tickets If the single unit service downtime exceeds 90 minutes from the time of its registration, each complete and incomplete minute of waiting is charged as the rate of 1/43200 of the monthly service cost.
        The total penalty is limited to 100% of the monthly service cost.
      4. Imposition of penalties for violation of the SLA in respect of priority 2 ticket Exceeding the single unit downtime of the service, exceeding the total downtime, exceeding the allowable number of tickets If the single ticket time exceeds 120 minutes from the time of its registration, each complete and incomplete minute of waiting is charged at the rate 1/142560 of the monthly service cost.
        The total penalty is limited to 30% of the monthly service cost.
Appendix No. 4 to the Paid Services Agreement dated June 20, 2021
Virtual machine backup Service Level Agreement
Page 2 of 6
        Classification Level Penalties
      1. Imposition of penalties for violation of the SLA in respect of priority 3 ticket Exceeding the single unit downtime of the service, exceeding the total downtime, exceeding the allowable number of tickets If the single ticket time exceeds 240 minutes from the time of its registration, each complete and incomplete minute of waiting is charged at the rate 1/432000 of the monthly service cost.
        The total penalty is limited to 30% of the monthly service cost
  1. User Request processing
  2. User VM backups are configured by the Contractor after receipt of the request from the user on the online store.

    Te object of backup service, as well s restoration from backup service, is VM itself and not any data or applications inside the VM.

    When VM backup is in progress, it is impossible to changes VM’s status (turn on/ off, etc.) and parameters (VM resources).

    To restore the VM, the user forwards a request to technical support containing the following information:

      • Name/ID of VM to restore;
      • The date of restoration;
      • Type of restoration: restore in place of the existing VM or a new VM.

      VM recovery begins after the Contractor receives complete information from the Customer. No more than 3 requests to recover a VM are accepted in one calendar month.

    1. Request classification and prioritization
      1. Classifiaction Priority Description
      2. Service request (Including VM backup operations) 4 Service request from the Customer within the services in use (as defined in the SLA, the Paid Services agreement and in Appendix No. 2 - the cost of services) or components not associated with the malfunction or failure in the IT infrastructure.
        In particular, request to restore a VM from the backup.
      3. Request for change 5 Request leading to a change in the scope of services defined in the SLA, the Paid Services agreement and in Appendix No. 2 - the cost of services. In particular, request to change the parameters of VM backup service.
      4. Request for information 6 Request for information about the service, including traffic volume reports, monitoring reports, and etc.
Appendix No. 4 to the Paid Services Agreement dated June 20, 2021
Virtual machine backup Service Level Agreement
Page 3 of 6
    1. Request processing
      1. Category Priority Handling Ticket reaction time, minutes* Maximum ticket resolution time, minutes**
      2. Service request 4 In business hours*** 20 48
      3. Change request 5 In business hours 20 16****
      4. Request for information 6 In business hours 20 72

        *Acceptance and registration of ticket, classification and prioritization. The Customer is notified by e-mail.

        **The ticket resolution time starts from the moment the Customer is notified that is has been registered and an identification number has been assigned prior to its resolution.

        ***The working hours of the Contractor: RF weekdays from 10.00 to 18.30.

        ****The time to resolve a request for change consists of time necessary to assess the work and materials required to carry out the changes, as well as the notification of the Customer about timeline of the changes.

  1. Routine maintenance
    1. Routine maintenance
      1. Item Interruption time Customer notification Additional terms
      2. Routine maintenance Total duration of the service interruptions - no more than 8 hours 46 minutes per year.
        Intervals between interruptions - no less than 14 calendar days.
        Not less than 2 calendar days prior to the interruption The Customer is notified that the work will be performed
Appendix No. 4 to the Paid Services Agreement dated June 20, 2021
Virtual machine backup Service Level Agreement
Page 4 of 6
        Item Interruption time Customer notification
        Additional terms
      1. Performance of emergency upgrades associated with the installation of upgrades issued by the manufacturer and\or patches, critical to the performance, operation and security of the Services The interruption time is equal to the actual time to install upgrades, patches and conduct testing Just before the commencement of work The Customer is notified that the work will be performed
  • TERMS AND DEFINITIONS
  • [1]VDC (Virtual Data Center) - the virtual infrastructure (virtual CPU, memory, disk).

    [2]VDS - Virtual Dedicated/Private Server is one virtual machine (VM)

    [3]ВМ virtual machine) – the resource set (vCPU, vRAM, vHD, networks) emulating the hardware of the computer. The user can install the operating system and software on the virtual machine.

    [4]vCPU (Central Virtual Processing Unit) - virtual processor.

    [5]vRAM (Virtual Random Access Memory) - virtual memory.

    [6]vHD, VMDK (Virtual Machine Disk) – VM data file format.

  • CONTRACTOR CONTACT DETAILS:
  • Website: www.cloudlite.ru
    E-mail: techsupport@cloudlite.ru

    Appendix No. 4 to the Paid Services Agreement dated June 20, 2021
    Virtual machine backup Service Level Agreement
    Page 5 of 6
  • Contractor details:
  • DataLine, OOO
    Legal address: Bld. 10, 7 Borovaya St., Moscow, 111020
    Bank details:
    INN / KPP: 7722624970/772201001
    Raiffeisenbank, Moscow
    Correspondent account: 30101810200000000700
    BIC (sort code): 044525700
    Current account: 40702810200000061042


    Appendix No. 4 to the Paid Services Agreement dated June 20, 2021
    Virtual machine backup Service Level Agreement
    Page 6 of 6

    Appendix No. 5 to the Paid Services Agreement dated June 20, 2021

  • ONLYOFFICE™ Terms of Service (SaaS version)
  • These Terms of Service concern relations regarding the use of ONLYOFFICE™ including its web-interface, data encryption, transmission, access and storage technologies.
    By registering as a user of ONLYOFFICE™ you agree to be bound by the terms and conditions below.

    1. INTERNET CONNECTION AND SOFTWARE
      1. In order to use ONLYOFFICE™ you must have a high-speed Internet access. DataLine (Contractor) is not responsible for any errors, data loss or your inability to use ONLYOFFICE™ due to lack of proper Internet connection.
      2. You understand that any data transmitted through an unencrypted Internet connection may become available to third parties and in such case DataLine (Contractor) will not be responsible for any breach of confidentiality of these data.
      3. You shall make sure that you have appropriate browser software which is necessary to use ONLYOFFICE™. It must support Secure Socket Layer (SSL) protocol and other Internet protocols used in ONLYOFFICE™ as well as cookies.
    2. REGISTRATION OF USERS
      1. In order to start using ONLYOFFICE™ you shall register as a user by filling a registration form. In order to register, you must be a human 18 years or older. Accounts registered by "bots", "robots" or other automated methods are not permitted.
      2. You shall provide your first and last names, valid email address, your phone number and as a case may be information about the company you represent. You are responsible for truthfulness of any information provided during the registration process. Your failure to provide true information may result in termination of your right to use ONLYOFFICE™.
      3. As the Administrator you can invite new permanent users to join your Portal. The number of permanent users is limited to the terms of your Pricing Plan. You are also eligible to create guest users account provided that their number does not exceed the number of permanent users. DataLine (Contractor) may impose restrictions on Guest Users' rights.
      4. As the Administrator you can define and modify permissions for all users of your Portal to access any data contained therein, suspend or block accounts of certain users.
    3. USER IDENTIFICATION PROCEDURES
      1. When you invite users to join your portal they receive an email with an activation link. After following this link they can set their own personal password to access ONLYOFFICE™.
      2. No physical person may have more than one password to use ONLYOFFICE™.
      3. You are responsible for any activity occurring under your account. Moreover, Administrator is responsible for any activity occurring on his or her portal.
      4. When using ONLYOFFICE™ you shall comply with all applicable local, national, foreign laws and regulations as well as with any relevant provisions of international law.
    Appendix No. 5 to the Paid Services Agreement dated June 20, 2021
    Virtual machine backup Service Level Agreement
    Page 1 of 4
      1. DataLine (Contractor) will presume that any activity occurring under your account is your own conduct.
      2. You shall not reassign your password to another user.
      3. Passwords are confidential information. You shall take all reasonable measures to prevent their disclosure.
      4. You shall not use other users' passwords to access ONLYOFFICE™.
    1. USER IDENTIFICATION PROCEDURES
      1. The price of Tariff plans are listed in Appendix 2 "Cost of services" and at www.cloudlite.ru.
    2. PAYMENT
      1. You can pay the subscription fee on either an annual or a monthly basis.
      2. The amount of your fee depends on your Tariff plans.
      3. You may choose between different means of paying the fee available on www.cloudlite.ru.
      4. You will not be affected by any price changes occurring within the period you have already paid for.
      5. All payment obligations mentioned in these Terms of Service are non-cancellable and all amounts paid are non-refundable.
      6. All payments under these Terms of Service must be made as advance payment. You can see all the invoices in the appropriate section of your personal cabinet available at www.myvdc.cloudlite.ru.
    3. WARRANTIES
      1. All data you upload on your Portal belong to you. DataLine (Contractor) will take all reasonable measures to ensure protection, confidentiality and integrity of your data. However, it is strongly recommended that you back up your data on a regular basis to prevent their possible loss.
      2. DataLine (Contractor) has the right to collect, process, store your personal data in order to provide you with access to ONLYOFFICE, for marketing, support or any other purposes.
      3. DataLine (Contractor) may perform international transfer of the personal data with storage and processing purposes. DataLine (Contractor) will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with appropriate Russian Law.
      4. DataLine (Contractor) will not share, disclose, sell, lease or modify your data.
      5. DataLine (Contractor) warrants that ONLYOFFICE™ will match its functionality described in its Support Documentation and that such functionality will not be materially decreased while you use it.
      6. DataLine (Contractor) warrants that ONLYOFFICE™ does not contain computer viruses or any other malicious code.
    Appendix No. 5 to the Paid Services Agreement dated June 20, 2021
    Virtual machine backup Service Level Agreement
    Page 2 of 4
      1. You warrant that you will not use ONLYOFFICE™ for any illegal or unauthorized purpose (e.g. sending, hosting, and transmitting unsolicited text messages or "spam" messages by email.
      2. You warrant that the data uploaded to your Portal do not contain computer viruses, other malicious code and exclude any content related to illegal activities, violence, privacy abuse, pornography as well as other sexually explicit content.
      3. ONLYOFFICE™ and all its components belong to Novye Kommuynikacionnye Tehnologii ZAO. You undertake to respect intellectual property rights of Novye Kommuynikacionnye Tehnologii ZAO. In particular, you shall not modify, disassemble, reverse engineer, analyze, decompile, convert or translate ONLYOFFICE™.
    1. DISCLAIMER OF WARRANTIES
      1. ONLYOFFICE™ and any related services are provided “as is” without warranty of any kind including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, non-infringement, presence of errors and compatibility with other computer software or hardware. DataLine (Contractor) does not warrant that ONLYOFFICE™ or services provided under this Terms of Service will meet your requirements and that operation of ONLYOFFICE™ will be error-free or uninterrupted.
    2. LIMITATION OF LIABILITY
      1. To the maximum extent permitted by applicable laws DataLine (Contractor) or its licensors will not be liable to your or to any third party for any indirect, special, incidental, consequential or exemplary damage, loss of data, damage to data, loss of profits, revenue or anticipated savings.
      2. Liability of DataLine (Contractor) for the damage caused to you shall be limited by the fees you have paid or should pay to it.
    3. CONFIDENTIALITY
      1. Both you and DataLine (Contractor) agree to protect confidential information. Confidential information means any data which are marked confidential or proprietary or communicated under the circumstances in which the parties knew or reasonably should have known that these data are confidential.
      2. Both you and DataLine (Contractor) shall use confidential information solely for the purpose of performing obligations or exercising rights in connection with the use of ONLYOFFICE™.
      3. In collecting, processing, storing and disclosing confidential information both you and DataLine (Contractor) undertake to comply with applicable privacy protection laws and regulations.
      4. Your confidential information can be disclosed to a third party only subject to your prior express written consent.
    Appendix No. 5 to the Paid Services Agreement dated June 20, 2021
    Virtual machine backup Service Level Agreement
    Page 3 of 4
    1. USER SUPPORT
      1. DataLine (Contractor) provides support within 48 hours on working days from 10:00 to 18:30. All times are UTC +3 (Moscow, Russia).
      2. Support is offered in English and Russian.
      3. DataLine (Contractor) guarantees a timely reply to all requests.
      4. DataLine (Contractor) does not offer support by phone.
      5. DataLine (Contractor) does not provide support for the Open Source version of ONLYOFFICE™.
      6. DataLine (Contractor) provides support for ONLYOFFICE™ only. It does not provide support either for third-party applications or for any third-party code.
    2. AMENDMENTS
      1. DataLine (Contractor) may amend these Terms of Service without specific notice to you, and you agree to be bound by such amendments.
    3. AMENDMENTS
      1. You may cease using ONLYOFFICE™ at any time.
      2. If you have not paid for ordered tariff in time, then access to usage of software system ONLYOFFICE ™ will be blocked.
      3. If you have not paid for ordered tariff within 15 days from the due term, then on 16th day all your data will be deleted.
      4. DataLine (Contractor) may suspend or terminate your right to use ONLYOFFICE™ if you have materially breached these Terms of Service. In this case you will have an opportunity to access ONLYOFFICE™ during 3 (three) additional days with a view to recover your data. Afterwards, your data will be deleted.
    4. ADDRESSES FOR NOTICES TO THE CONTRACTOR:
    5. Website: www.cloudlite.ru
      E-mail: techsupport@cloudlite.ru

    6. AMENDMENTS
    7. DataLine
      7, bld.10, Borovaya Street, Moscow, 111020
      OGRN 1077760860792, INN 7722624970
      KPP 772201001
      Bank details:
      UniCredit Bank, Moscow
      Correspondent account: 30101810200000000700
      BIC (sort code): 044525700
      Current account: 40702810200000061042

    Appendix No. 5 to the Paid Services Agreement dated June 20, 2021
    Virtual machine backup Service Level Agreement
    Page 4 of 4

    Addendum
    to the Paid Services Agreement 0 of 20 июня 2021 г.
    Services of the SSL-Certificate Formation
    (Official Offer)

    June 20, 2021, Moscow

    Limited Liability Company "DataLine" (Address: 7, bld.10, Borovaya Street, Moscow, 111020, OGRN 1077760860792, INN 7722624970, KPP 772201001), hereinafter referred to as "Contractor", represented by Director General Yuri Vladimirovich Samoilov, acting under the Charter of the Company, offers to Internet User registered on the Contractor's web site - www.cloudlite.ru (hereinafter referred to as "Customer") under the terms of this Offer, the following Services:

    Article 1. Subject of the Offer
    1.1. The subject of the Offer is the forming by the Contractor the SSL-Certificates for Customers.
    1.2. SSL-Certificate is a unique digital signature of a site, necessary for the organization of a secure connection between the client and the server. When you use SSL-Certificate an information is transmitted in encrypted form on HTTPS, and it can only be decrypted with a special key.
    1.3. Contractor at the request the Customer shall form the SSL-Certificate, according to Customer’s "Certificate Signing Request” (CSR), and the Customer shall pay Contractor’s Services according to the Price List.

    PRICE-LIST
    (prices are indicated including VAT - 20%)

      Certificate Type Price for
      One year
      (rub.)
      Price for
      Two year
      (rub.)
      Price for
      Three year
      (rub.)
    1. Comodo PositiveSSL 785,00 1 413,00 1 963,00
    2. Comodo Essential SSL 1 213,00 2 135,00 3 057,00
    3. Comodo Instant SSL 2 854,00 5 001,00 7 147,00
    4. Comodo Essential SSL WildCard 7 349,00 12 933,00 18 397,00
    5. Comodo Premium WildCard 19 764,00 34 480,00 49 363,00
    Page 1 of 4
      Certificate Type Price for
      One year
      (rub.)
      Price for
      Two year
      (rub.)
      Price for
      Three year
      (rub.)
    1. RapidSSL 928,00 1 661,00 2 345,00
    2. RapidSSL Wildcard 9 186,00 16 142,00 22 742,00
    3. Thawte SSL123 2 355,00 4 145,00 5 935,00
    4. Thawte SSL Web Server 4 709,00 8 151,00 11 682,00
    5. Thawte SSL Web Server with EV 12 041,00 21 406,00 -
    6. Thawte SSL Wildcard 24 973,00 43 881,00 -
    7. Geotrust Quick SSL Premium 4 780,00 8 413,00 12 046,00
    8. Geotrust True BusinessID 5 851,00 10 275,00 14 842,00
    9. GeoTrust True BusinessID with EV 14 270,00 24 998,00 -
    10. Geotrust True BusinessID WildCard 29 753,00 52 152,00 74 502,00
    11. Symantec Secure Site 24 129,00 42 002,00 60 322,00
    12. Symantec Secure Site Pro 55 652,00 97 391,00 139 130,00
    13. Symantec Secure Site with EV 59 042,00 103 100,00 -
    14. Symantec Secure Site Pro with EV 88 206,00 154 293,00 -

    Article 2. The Procedure of SSL-Certificate Forming
    2.1. Customer in the "Billing System" on the Contractor's web site at www.cloudlite.ru shall make out the Certificate Signing Request (CSR). In the process of ordering Customer shall provide all requested data necessary for forming the SSL-Certificate and warrants that all indicated information are authentic.
    2.2. Customers warrant the work of their mailbox specified as "Email to Confirm" for the duration of action of the SSL-Certificate plus (60) sixty days.
    2.3. Contractor shall generate an invoice for payment according to the Price List as a result of the Customer's order.
    2.4. Contractor shall start SSL-Certificate formation upon receipt of full payment of the order. Depending on the type of Certificate, its formation may take up to 15 days.
    2.5. After the ending of SSL-Certificate formation it shall be sent by Contractor to Customer, on the specified "Email to Confirm."

    Article 3. The Procedure of Payments
    3.1. All payments under the Offer shall be made in rubles.

    Page 2 of 4
    3.2. Payment for the Services shall be made using the "Billing System" on the Contractor's web site www.cloudlite.ru. A list of all the necessary actions for the implementation of the payment for the Services is listed on the Contractor's web site www.cloudlite.ru.
    3.3. On www.cloudlite.ru is published the contact information of Contractor for obtaining oral and written consultations.

    Article 4. Procedure of Delivery and Acceptance of Services
    4.1. After the ending of SSL-Certificate formation, in the terms established by the Paid Services Agreement of 15.07.2016, Contractor shall send to Customer’s “Personal Cabinet” for reviewing a copy of the relevant Universal Transfer Document (UTD), drawn up in the form of Appendix № 1 to Decree the Government of the Russian Federation of December 26, 2011 № 1137.
    4.2. The Service is considered provided in full and in appropriate quality, if within (5) five days from the date of issuing the UTD Contractor does not receive a written reasoned refusal to accept the Service.
    4.3. In the case of submission by Customer motivated refusal to accept the Service, the necessary improvements shall be made by and at the expense of the Contractor. Repeated acceptance of Services shall be made by the Parties in the order listed above.

    Article 5. Force Majeure
    5.1. The Parties are relieved from responsibility for partial or full default of obligations under this Offer, due to Force Majeure arising after its conclusion. Such circumstances, in particular, shall include: accident, resulted in a violation of the Contractor's network integrity; Contractor blackout active network equipment; natural and industrial disasters; acts of terrorism; hostilities; civil unrest; the adoption by public authorities or local government acts containing bans or restrictions on the activities of the Parties under this Offer; other circumstances that cannot be foreseen or prevented, and make it impossible to fulfillment of the obligations of the Parties under the Offer.
    5.2. In the event of Force Majeure, preventing the fulfillment of the obligations under this Offer, the term of fulfillment by the Parties of such obligations shall be extended according to the time of such circumstances, as well as the time required for the elimination of their consequences, but not more than sixty (60) calendar days. If the Force Majeure circumstances continue for more than the specified period, or when upon their commencement Parties understand that they will be more of this period, the Parties shall consider the possibility of alternative methods of execution of this Offer or its termination without compensation for damages. In this case the Contractor undertakes to return to the Customer the unused funds under the Offer.

    Article 6. Change of Conditions. The Termination of the Offer. Special Conditions
    6.1. Contractor may modify this Offer, the existing tariffs, introduce new annexes and amendments to the Offer, by publishing notice of such changes on the official website of the Contractor not less than 10 days before the changes come into force. Continuing of usage of the Service after the notice will be considered as acceptance with the new annexes and amendments.

    Page 3 of 4

    6.2. Customer agreed with the terms and conditions of this Offer if Customer made the order and payment for the Services of SSL-Certificate formation.
    6.3. The Offer may be canceled at any time by agreement of the Parties, including in the case of the Customer disagreement with the new annexes and amendments.
    6.4. At the Customer’s request Contractor will provide this Offer in writing signed by the General Director and sealed.

    Article 7. The Address, Contact Information and Details
    DataLine
    7, bld.10, Borovaya Street, Moscow, 111020
    OGRN 1077760860792, INN 7722624970, KPP 772201001
    Bank account RUR: 40702810200000061042, in AO Raiffeisenbank Moscow,
    Cor. account: 30101810200000000700, BIK 044525700
    e-mail info@dtln.ru, Web-site www.dtln.ru
    Tel. +7 (495) 784-65-05

    Page 4 of 4

    Addendum to the Paid Services Agreement.

    WEBSITE BUILDER CLOUDSITE Terms of Service

    These Terms of Service concern relations regarding the use of Software Package WEBSITE BUILDER CLOUDLITE including its web-interface, data encryption, transmission, access and storage technologies together with the use of fully customizable professional-templates, search engine, web publishing opportunities, technical support, hosting with 99.9% uptime, Email support and tutorial library.

    By registering as a user of WEBSITE BUILDER CLOUDLITE you agree to be bound by the terms and conditions below.

    1. INTERNET CONNECTION AND SOFTWARE
    1.1. In order to use WEBSITE BUILDER CLOUDLITE you must have a high-speed Internet access. DataLine (Contractor) is not responsible for any errors, data loss or your inability to use WEBSITE BUILDER CLOUDLITE due to lack of proper Internet connection.
    1.2. You understand that any data transmitted through an unencrypted Internet connection may become available to third parties and in such case DataLine (Contractor) will not be responsible for any breach of confidentiality of these data.
    1.3. You shall make sure that you have appropriate browser software which is necessary to use WEBSITE BUILDER CLOUDLITE. It must support Secure Socket Layer (SSL) protocol and other Internet protocols used in WEBSITE BUILDER CLOUDLITE as well as cookies.

    2. REGISTRATION OF USERS
    2.1. In order to start using WEBSITE BUILDER CLOUDLITE you shall register as a user by filling a registration form. In order to register, you must be a human 18 years or older. Accounts registered by "bots", "robots" or other automated methods are not permitted.
    2.2. You shall provide your first and last names, valid email address, your phone number and as a case may be information about the company you represent. You are responsible for truthfulness of any information provided during the registration process. Your failure to provide true information may result in termination of your right to use WEBSITE BUILDER CLOUDLITE.

    3. USER IDENTIFICATION PROCEDURES
    3.1. You are responsible for any activity occurring under your account. Moreover, Administrator is responsible for any activity occurring on his or her portal.
    3.2. When using WEBSITE BUILDER CLOUDLITE you shall comply with all applicable local, national, foreign laws and regulations as well as with any relevant provisions of international law.
    3.3. DataLine (Contractor) will presume that any activity occurring under your account is your own conduct.
    3.4. You shall not reassign your password to another user.
    3.5. Passwords are confidential information. You shall take all reasonable measures to prevent their disclosure.
    3.6. You shall not use other users' passwords to access WEBSITE BUILDER CLOUDLITE.

    Page 1 of 4

    4. THE PRICE OF SERVICES
    Service/Tariff plan Unit of measurement Price in
    rubles
    including
    20% VAT
    4.1. Site Builder:
    4.1.1 Universal (Site 2GB storage) RUB per month 390,00
    4.1.2 Unlimited (Site 5GB storage) RUB per month 780,00
    4.2. eCommerce:
    4.2.1 eCommerce 100 products RUB per month 970,00
    4.2.2 eCommerce 2 500 products RUB per month 2 270,00
    4.2.3 eCommerce unlimied products RUB per month 970,00

    5. PAYMENT
    5.1. You can pay the subscription fee on either an annual or a monthly basis.
    5.2. The amount of your fee depends on your Tariff plans.
    5.3. You may choose between different means of paying the fee available on www.cloudlite.ru.
    5.4. You will not be affected by any price changes occurring within the period you have already paid for.
    5.5. All payment obligations mentioned in these Terms of Service are non-cancellable and all amounts paid are non-refundable.
    5.6. All payments under this Addendum must be made as advance payment. You can see all the invoices in the appropriate section of your personal cabinet available at www.myvdc.cloudlite.ru.

    6. WARRANTIES
    6.1. All data you upload on your Portal belong to you. DataLine (Contractor) will take all reasonable measures to ensure protection, confidentiality and integrity of your data. However, it is strongly recommended that you back up your data on a regular basis to prevent their possible loss.
    6.2. DataLine (Contractor) has the right to collect, process, store your personal data in order to provide you with access to WEBSITE BUILDER CLOUDLITE, for marketing, support or any other purposes.
    6.3. DataLine (Contractor) may perform international transfer of the personal data with storage and processing purposes. DataLine (Contractor) will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with appropriate Russian Law.
    6.4. DataLine (Contractor) will not share, disclose, sell, lease or modify your data.
    6.5. DataLine (Contractor) warrants that WEBSITE BUILDER CLOUDLITE will match its functionality described in its Support Documentation and that such functionality will not be materially decreased while you use it.
    6.6. DataLine (Contractor) warrants that WEBSITE BUILDER CLOUDLITE does not contain computer viruses or any other malicious code.
    6.7. You warrant that you will not use WEBSITE BUILDER CLOUDLITE for any illegal or unauthorized purpose (e.g. sending, hosting, and transmitting unsolicited text messages or "spam" messages by email.
    6.8. You warrant that the data uploaded to your Portal do not contain computer viruses, other malicious code and exclude any content related to illegal activities, violence, privacy abuse, pornography as well as other sexually explicit content.

    Page 2 of 4

    6.9. WEBSITE BUILDER CLOUDLITE and all its components belong to АО «ИСПсистем» (ИНН 3810037036; КПП 381201001, Legal address: 664017, Иркутск, мкр. Радужный 34а). You undertake to respect intellectual property rights of АО «ИСПсистем». In particular, you shall not modify, disassemble, reverse engineer, analyze, decompile, convert or translate WEBSITE BUILDER CLOUDLITE.

    7. DISCLAIMER OF WARRANTIES
    7.1. WEBSITE BUILDER CLOUDLITE and any related services are provided “as is” without warranty of any kind including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, non-infringement, presence of errors and compatibility with other computer software or hardware. DataLine (Contractor) does not warrant that WEBSITE BUILDER CLOUDLITE or services provided under this Terms of Service will meet your requirements and that operation of WEBSITE BUILDER CLOUDLITE will be error-free or uninterrupted.

    8. LIMITATION OF LIABILITY
    8.1. To the maximum extent permitted by applicable laws DataLine (Contractor) or its licensors will not be liable to your or to any third party for any indirect, special, incidental, consequential or exemplary damage, loss of data, damage to data, loss of profits, revenue or anticipated savings.
    8.2. Liability of DataLine (Contractor) for the damage caused to you shall be limited by the fees you have paid or should pay to it.

    9. CONFIDENTIALITY
    9.1. Both you and DataLine (Contractor) agree to protect confidential information. Confidential information means any data which are marked confidential or proprietary or communicated under the circumstances in which the parties knew or reasonably should have known that these data are confidential.
    9.2. Both you and DataLine (Contractor) shall use confidential information solely for the purpose of performing obligations or exercising rights in connection with the use of WEBSITE BUILDER CLOUDLITE.
    9.3. In collecting, processing, storing and disclosing confidential information both you and DataLine (Contractor) undertake to comply with applicable privacy protection laws and regulations.
    9.4. Your confidential information can be disclosed to a third party only subject to your prior express written consent.

    10. USER SUPPORT
    10.1. DataLine (Contractor) provides support within 48 hours on working days from 10:00 to 18:30. All times are UTC +3 (Moscow, Russia).
    10.2. Support is offered in English and Russian.
    10.3. DataLine (Contractor) guarantees a timely reply to all requests.
    10.4. DataLine (Contractor) does not offer support by phone.
    10.5. DataLine (Contractor) does not provide support for the Open Source version of WEBSITE BUILDER CLOUDLITE.
    10.6. DataLine (Contractor) provides support for WEBSITE BUILDER CLOUDLITE only. It does not provide support either for third-party applications or for any third-party code.

    Page 3 of 4

    11. AMENDMENTS
    11.1. DataLine (Contractor) may amend these Terms of Service without specific notice to you, and you agree to be bound by such amendments.

    12. TERMINATION
    12.1. You may cease using WEBSITE BUILDER CLOUDLITE at any time.
    12.2. If you have not paid for ordered tariff in time, then access to usage of software system WEBSITE BUILDER CLOUDLITE will be blocked.
    12.3. If you have not paid for ordered tariff within 15 days from the due term, then on 16th day all your data will be deleted.
    12.4. DataLine (Contractor) may suspend or terminate your right to use WEBSITE BUILDER CLOUDLITE if you have materially breached these Terms of Service. In this case you will have an opportunity to access WEBSITE BUILDER CLOUDLITE during 3 (three) additional days with a view to recover your data. Afterwards, your data will be deleted.

    13. ADDRESSES FOR NOTICES TO THE CONTRACTOR:
    Website: www.cloudlite.ru
    E-mail: techsupport@cloudlite.ru

    14. CONTRACTOR DETAILS:
    DataLine
    7, bld.10, Borovaya Street, Moscow, 111020
    OGRN 1077760860792, INN 7722624970
    KPP 772201001
    Bank details:
    Raiffeisenbank, Moscow
    Correspondent account: 30101810200000000700
    BIC (sort code): 044525700
    Current account: 40702810200000061042

    Page 4 of 4